FAQs
Are you a manufacturer or a trading company?
We are a professional commercial lighting manufacturer integrating R&D, production, sales, and service. We have our own factory and production lines, and 100% of our products are exported overseas. Dealing directly with the factory ensures competitive pricing and technical support.
What international certifications do your LED lighting products have?
Our products hold multiple qualifications including CE (LVD & EMC), RoHS, ENEC, HACCP, and D-Mark, ensuring compliance with global standards.
Do you offer OEM/ODM customization services?
Yes, we provide professional OEM/ODM services. We offer customized solutions based on project requirements, from specific technical parameters to installation methods (surface mounted / suspended) and packaging.
What is the minimum order quantity (MOQ)?
We offer flexible options: Sample orders (1-10 pcs) for testing and bulk orders (>10 pcs). For OEM custom orders, the MOQ is determined by the complexity of customization.
What is your warranty period and process?
Our indoor LED linear luminaires typically come with a 5-year warranty, extendable to 7 years for special projects. If a quality issue occurs, we provide a solution within 24 hours after reviewing the reported failure.
What is the typical lead time?
For standard orders ≤500 pcs, the lead time is 15-35 days. For larger orders or OEM customizations, the timeframe is negotiated based on complexity and material procurement.