QDo you accept custom design requests?
Yes! We specialize in custom chandeliers. Provide your design (sketches, CAD files, photos) or specifications (size, finish, crystal type, etc.), and we'll quote.
QWhat details are needed for a non-standard/custom quote?
Please provide: Desired dimensions (height, width), crystal/glass type & color, metal finish, number of lights/bulbs, voltage, target price, quantity, and ceiling height/weight limits if known. Pictures or drawings help greatly.
QHow do you ensure product quality?
We implement strict QC: material inspection (crystal grade, metal), production checks, and final pre-shipment testing (electrical safety, function, finish, assembly). Photos/videos available upon request.
QWhat certifications do your lights have?
Our standard lights typically hold CE, RoHS. Custom orders can be certified upon request (additional cost/time applies). Ask for specific certs needed.
QWhat is your production lead time?
Standard items: 15-30 days. Custom orders: 30-60+ days, depending on complexity and quantity. We confirm the exact lead time after finalizing your order details.
QHow do you pack chandeliers for safe shipping?
We use multi-layer protection: individual crystal/part wrapping, reinforced cardboard compartments, thick foam padding, and sturdy export cartons. Fragile items are clearly marked. Custom crating available.
Pina Light
