Q: How can I get a discount?
A: First of all, we will give you the lowest price possible. As for the discount, a certain minimum order quantity is required, which is about 500 pieces. And we will launch some discount activities and coupons from time to time, and notify our customers of related activities.
Q: How long will you ship?
A: RTS products will be shipped within 15 days after receiving the full payment. Customized products are shipped within 45 days after we receive the deposit.
Q: How do you ship the goods and when will I receive the goods?
A: According to the quantity of goods, we will choose different transportation methods. The time limit for UPS, DHL, TNT, FEDEX, etc. is about 7-10 days, the time limit for EMS is about 10-15 days, and the time limit for shipping is about 45-60 days.
Q: What can I customize and the corresponding customization fee?
A: The content that the product can be customized is not limited to color, logo, shape, packaging, etc. You can send us the details you need to customize.
Q: May I visit your factory?
A: Sure, welcome at any time. We can also pick you up at airport and station.
Q: What is the warranty period for the products?
A: We offer a 2-year warranty for our magnetic track lights to ensure long-term stability and reliable performance.
Pina Light
