Frequently Asked Questions
What is the typical lead time for orders?
For orders under 50 sets, we ship within 7 days. For orders over 100 sets, the lead time is approximately 10 days after payment is confirmed.
How are the goods shipped and how long does it take?
We usually ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive at your destination.
Can I customize the product with my own logo?
Yes, we provide logo printing on the lamp body free of charge with no minimum order quantity (MOQ) required for this service.
What kind of warranty do you offer?
We offer a 3-year guarantee which includes a free replacement service. All lights undergo rigorous quality checks before shipment.
What payment methods do you accept?
We accept various payment methods including Credit Card, Visa, PayPal, Western Union, and T/T (Bank Transfer).
Do you provide OEM or ODM services?
Yes, we professionally handle OEM and ODM services. Our R&D team can help realize your specific ideas and lighting solutions.