Frequently Asked Questions
What is your Minimum Order Quantity (MOQ)?
You can order as little as 1pc for a sample to check the quality before placing bulk orders.
How long is the product warranty?
We provide 3 years or 5 years warranty options depending on different price configurations and requirements.
Can I request a sample before a bulk order?
Yes, we accept sample orders. The sample cost can be returned if you place a future bulk order with us.
What is the typical lead time?
Lead time is 3-5 days for samples. For bulk orders, it is 15 days in peak season and 25-30 days in off-peak season.
Can I print my own logo on the products?
Yes, we offer logo printing services. We will send a pre-production sample for your approval once you provide your logo authorization.
Is custom packaging available?
Yes, while we provide standard inner and outer boxes, we can also use your own package design for orders.